Privacy Policy

Service Level Agreement (SLA)

This service agreement governs the division of responsibilities and the provision of maintenance services for WordPress or similar systems between the supplier and the customer.

In general

• The supplier

Techspace Solutions AS, company registration number 925 353 086, with its registered office at Rolf Hofmos gate 24, 0655 Oslo, is considered a Data Processor under the GDPR. In the customer relationship, the Supplier acts as both Data Processor and Data Controller.

• Customers

The customer, whether a natural or legal person, is considered the data controller under the GDPR.

• The service

The provider reserves the right to make changes to the service without prior notice. Such changes will not affect periods for which payment has already been made.

• Storage of customer data

The Supplier stores only the information about the Customer that is necessary for billing and business contact purposes. The Customer acknowledges that the Supplier’s customer data is kept separate from the Customer’s own data and is secured through encrypted communication.

• Storage and protection of customer data

All data is stored within the EU/EEA unless otherwise explicitly agreed between the Supplier and the Customer. The Customer’s data is protected by robust security procedures, and the Customer or their authorised representative is entitled to request access to these security procedures and to carry out spot checks by prior arrangement. Any costs associated with such spot checks will be borne by the Customer.

• Confidentiality

The Supplier undertakes to treat any information stored in the service or relating to the Customer as confidential and not to disclose such information to third parties.

• The customer’s responsibility for their own data

The customer is solely responsible for ensuring that all information and data uploaded to or processed via the service complies with applicable laws and regulations. This includes, but is not limited to, data protection legislation and copyright provisions.

• Customer data upon termination of the customer relationship

Upon termination of the customer relationship, all data belonging to the Customer will be deleted within 90 days of the termination of the customer relationship, unless the Customer requests earlier deletion. The Customer acknowledges that customer data may be present in older backups, and these will be rotated out over time.

• Subcontractors

The Supplier uses DigitalOcean and Amazon Web Services as subcontractors for data storage, unless otherwise explicitly agreed between the Supplier and the Customer. Data is stored within the EU/EEA, and the subcontractors operate in accordance with the GDPR.

Agreement

• Conclusion

The agreement comes into force when the Customer accepts the offer and receives confirmation by email or by completing the order form.

• Termination of the agreement by the customer

The customer is entitled to terminate the agreement at any time. Upon termination, the agreement will expire on the last day of the current month, with a refund for any unused periods.

• Termination of contract by the supplier

The Supplier is entitled to terminate the agreement immediately and without giving any reason. In the event of termination, the Supplier undertakes to deliver the Customer’s content electronically and to refund any costs incurred for the unused portion of the contract period.

Payment

• Payment and subscription

The service must be paid for in advance for six months at a time, unless otherwise expressly agreed.

• Invoice

Invoices are issued in the first quarter of the six-month period, with a payment deadline of 14 days.

• Price change

The supplier reserves the right to change prices at reasonable notice.

• Non-payment

In the event of non-payment, the Supplier reserves the right to suspend the service without prior notice. A fee of NOK 1,500 will be charged to reactivate the service.

Ownership

• Contents

All content uploaded by the Customer remains the Customer’s property. The Customer is responsible for complying with all relevant laws and regulations relating to this content. In the event of a breach of the law, the Supplier reserves the right to suspend the service immediately.

• Controversial content

The Provider reserves the right to suspend the service if the content contravenes Norwegian law or the Provider’s standards. Examples of such content include racism and pornography.

Data traffic

The permitted data allowance is specified per subscription. The customer will be notified if the data limit is exceeded.

Email

It is not permitted to use outgoing mail servers or web servers for mass mailings. Activity that leads to outgoing mail servers being blacklisted may result in the website being taken offline.