Terms

Terms and conditions

These terms apply to all services from Techspace – websites, marketing and operations – and explain pricing, ownership, liability and what you can expect from us.

This is an English translation for convenience. If the English and Norwegian versions differ, the Norwegian version applies.

Last updated: October 8, 2026.

The terms have two parts. Part A applies to all services from Techspace. Part B also applies when you have an agreement for operations, hosting, maintenance or support.

Part A – General terms

A1. About these terms

These terms apply between Techspace Solutions AS, Org. no. 934 385 128 MVA, Karihaugveien 89, 1086 Oslo (“we”, “Techspace”), and the business that buys services from us (“you”, “the client”).

We sell to businesses. The terms therefore do not apply to purchases by consumers.

The quote or agreement you have received from us applies together with these terms. If the quote or agreement says something different from the terms, the quote or agreement prevails.

You can reach us at post@techspace.no or by phone at +47 919 25 014.

A2. Quote and agreement

Before we start, you receive a written quote. The quote describes:

what is to be delivered (scope)
price
payment schedule and payment terms
timeline and delivery dates

The agreement is entered into when you accept the quote in writing, for example by email, or when you start using the service.

The free Google Ads review and the free video review of your website are non-binding. You do not commit to anything by accepting them.

A3. Project execution

Projects normally go through three steps: sketch → design → live. You approve each step before we move on.

If you do not like the direction after the sketch, you can stop the project. You then pay for the work done up to that point, as stated in the quote.

We agree the delivery dates with you and write them into the quote.

You make sure that text, images, access and feedback arrive on time. If we are delayed because something we need from you is missing, the delivery dates are moved accordingly.

A4. Changes and additional work

Work not included in the quote is done only after you have approved it in writing. It is invoiced at the hourly rate in the quote or according to a new quote.

A5. Ownership and rights

Domain, website, accounts and data are registered in your name, unless otherwise stated in the quote. Your content is yours.

When the delivery has been paid in full, you have the full right to use the design and code we have delivered in your own business. If you change agency, you can take your website, content and data with you.

We may reuse general knowledge, methods and generic components in other projects. The same applies to open source code. Premium plugins and themes follow their own license. Whose name the license is in is stated in the quote.

A6. Marketing services

This applies to Google Ads, Meta ads, SEO and email marketing.

You pay a fixed monthly price according to the quote.
There is no lock-in period, unless otherwise agreed in the quote.
The ad accounts are in your name.
You pay the ad budget directly to Google, Meta or another platform. It is not part of our price.

We cannot guarantee specific positions in search engines, number of clicks, sales or other results. This depends on factors including competition, budget and the platforms’ own rules.

A7. Payment

Invoicing and the payment schedule are stated in the quote. Invoices are due within 14 days, unless otherwise agreed.

In case of late payment, we are entitled to late payment interest under the Norwegian Late Payment Interest Act (forsinkelsesrenteloven).

If an invoice is not paid, we may pause services after notifying you.

A8. Confidentiality

We treat information about you, your systems, data and business affairs as confidential. We do not share it with others unless it is necessary to deliver the service, required by law or approved by you in writing.

A9. Privacy and data processing

You are the data controller for personal data collected through your website, online store, ads or email lists. Where we process personal data on your behalf, we are the data processor.

When we process personal data on your behalf, our data processing agreement applies. You can also get it signed.

How we process personal data is described in our privacy policy.

A10. Liability

We are liable for direct losses caused by errors on our part.

Our total liability is limited to what you have paid for the service in question during the last three months before the damage occurred. The limitation does not apply in cases of gross negligence or intent.

We are not liable for indirect losses, such as lost revenue, lost profit or loss of data. Nor are we liable for search engine rankings, ad results, errors in third-party services or claims from third parties.

A11. Force majeure

If we cannot deliver due to circumstances beyond our control, we are released from our obligations for as long as the circumstance lasts. Examples are hacker attacks, power outages, line failures, failures at subcontractors, natural disasters, strikes, war, government orders and pandemics.

A12. Termination

Ongoing services can be terminated as stated in the quote. Services with no lock-in period can be terminated at any time and end at the end of the month.

If you end an ongoing project, you pay for the work done up to that point.

We may terminate the agreement with reasonable notice. In the event of material breach, for example non-payment, illegal content or misuse, we may terminate with immediate effect.

A13. Disputes

Norwegian law applies. If we disagree, we will first try to resolve the matter through dialogue. If that does not succeed, the matter may be brought before Oslo District Court (Oslo tingrett) as the agreed venue.

Part B – Operations, hosting and support (SLA)

Part B applies when you have an agreement for operations, hosting, maintenance or support of a WordPress website or a similar solution. Part A also applies. Ownership, payment, liability, force majeure, privacy and confidentiality are covered in Part A.

B1. What is included

Hosting and server operations on a suitable server or cloud platform
Technical operations and monitoring
Daily backup
Security measures: firewall, secure server configuration, restricted access and SSL certificate where relevant
Cache and basic server configuration
Updates of WordPress core, plugins and themes, with a visual check afterwards
User support by email
Basic troubleshooting of errors in operations, the server, standard WordPress functionality or updates we have made

B2. Uptime

We guarantee 99% uptime per calendar month for the hosting platform.

Planned maintenance, force majeure and errors in WordPress, plugins, themes, third-party services or errors you have caused yourself do not count as downtime.

B3. Backup and restoration

We take a daily backup of files and the database. How long the backup is kept depends on the hosting solution and is stated in the quote.

Restoration is free when the data loss is caused by a technical error on our side or a failed update we have made. Restoration after your own actions, deletion, incorrect use or changes made by third parties is invoiced at the hourly rate.

B4. Updates

After updates, we do a basic visual check. If we find errors, we may roll back to the previous version and let you know.

Errors caused by custom code, an outdated theme, third-party plugins or earlier customizations may require more troubleshooting. This is invoiced separately if it goes beyond normal operations.

B5. Hacked websites

If a WordPress website we operate is hacked, we clean it. The cleanup is included in the operations agreement, but not if:

the breach is caused by weak passwords, insecure access, unauthorized changes or plugins we have not approved
the website was infected before it was moved to us
the infection is caused by your own actions or third-party providers

We may temporarily take an infected website offline to protect the server environment, other clients and visitors.

B6. Response times

Regular inquiries: response within 1 business day.
Critical errors (the website is down or cannot be used normally): prioritized ahead of other work.
Minor errors: work starts within 1 business day.

During holidays and on public holidays, response times may be somewhat longer. Support outside working hours, on weekends and on public holidays is not included. Urgent help outside working hours is invoiced at a separate rate. Phone support is provided for critical incidents or by agreement. By business days we mean Monday to Friday, excluding public holidays.

Please include the website address, a description of the error, when it occurred, screenshots and what has recently been changed.

B7. Not included

The following is invoiced at the hourly rate or by separate quote, unless it is included in your agreement:

design changes, new pages, new features and changes to custom code
content changes, publishing, text and image editing
SEO, advertising and other marketing
troubleshooting of third-party integrations, payment solutions, APIs or your own changes
migration, moving and export to another provider
domain administration and email accounts
licenses for premium plugins, themes and third-party services
training and documentation beyond basic guidance

We can give you access to make simple content changes yourself.

B8. Your responsibility

The content on the website is correct, lawful and does not infringe copyright or privacy rules.
You hold the rights to images, text and documents you publish.
You use strong passwords and secure your own users.
You do not install plugins, themes or code without agreement with us.
You follow the rules on privacy and cookies.
You notify us promptly of errors, security incidents or suspected misuse.

If you or someone you have engaged make changes that cause errors, the fix may be invoiced.

B9. Fair use, email and content

Traffic, storage and resource usage depend on the solution you have. If you exceed it, we will notify you and may recommend an upgrade or optimization.

The server cannot be used for mass mailings or spam. Abnormal resource usage, attacks, spam, misuse or illegal or harmful content may lead us to restrict or temporarily suspend the service.

B10. Data storage and subcontractors

Where the data is stored is stated in the quote. We choose data centers in the EU/EEA when possible.

We use subcontractors for hosting, storage, security, backup, email and support, including Hostinger, DigitalOcean and Amazon Web Services. Development, operations and support are also done from our office in Pakistan (Squares Techworks). Transfers of personal data there are based on the European Commission’s standard contractual clauses. The subcontractors are bound by data processing agreements. The full list is in the data processing agreement.

B11. Payment and prices

Operations are invoiced in advance for 6 months at a time, with payment due within 14 days, unless otherwise agreed.

If the service is suspended due to non-payment, a reopening fee of NOK 1,500 excl. VAT may apply.

We may change prices with reasonable notice. Changes do not apply to periods you have already paid for.

B12. Service credit

If uptime falls below 99% for reasons within our control, you receive a service credit on the monthly operations price:

Below 99% uptime in a calendar month: 25% credit
Below 95% uptime in a calendar month: 50% credit

Credit is given only for the hosting and operations part. The claim must be sent in writing within 14 days after the month in question.

B13. Termination and data upon expiry

You can terminate the operations agreement at any time. It runs until the end of the paid period.

Upon expiry, you can request an export of content, files and the database. The actual move to another provider is invoiced separately. Your data is deleted within 90 days after expiry, unless otherwise agreed or the law requires retention. Data may remain in older backups until they are rotated out automatically.

B14. Changes and assignment

We may make technical changes to improve security, stability and performance, but not in a way that makes the quality significantly worse during a paid period.

You may not assign the agreement without our written consent. We may assign the agreement if your service does not become significantly worse.

Changes to the terms and acceptance

We may update these terms. We notify our clients by email of material changes before they take effect. By accepting a quote, paying an invoice or starting to use a service, you confirm that you have read and accepted the terms.