Welcome to our help pages

Here you'll find an overview of all the big and small questions we usually get about our websites. You'll also find information on how to set up your email accounts with us in various apps and programs. Take a look and contact us if you have any further questions!

Our most frequently asked questions:

What is included in free support?

We are here for you and we are happy to help you should you have any questions. Support is defined as user support where we help our users solve a need/problem related to the website service. Free support also includes minor changes to your website when needed.

Should there be a need for support that exceeds the given time frames, this will be notified. The standard price list is then applicable. Changes to the website based on a consultation must be contractually agreed and will be invoiced.

Why doesn't my site show up in the google search results?

All new websites must go through a quality check before they are ranked in Google searches. This is done to prevent irrelevant pages and pages full of spam from ranking high in your search. How long this takes can vary from page to page. Google has not provided an estimated time, but it may be faster if traffic is generated to the page. We therefore recommend sharing the page on social media, creating links to partners and vice versa.

What kind of contract terms do we have with you?

You can read our current terms and conditions here.

If you would like a copy of your agreement, have questions about an invoice or similar, please contact us and we will help you!

What happens to my website when I cancel?

Even if you have created the domain with us or another provider, you can of course keep it. Domains are always registered on the organization number. The website itself is deleted when the agreement expires.

Questions about mono web pages:

How long does it take for the website to be ready?

The time it takes to launch your website depends on how quickly you, as a customer, can submit the material you want to include on the website and how quick you are to provide feedback along the way.

Standard delivery time for our package solutions is approximately 1 month.

Where can I deliver material for my website?

You can send us material for your website at post@techspace.no, or call us at 919 25 014. (key selection 2)

Why does it say that email is included in the package, what does that have to do with the website?

All our packages also include email(s). The number depends on which package you choose, but you can always buy more if needed. The email is related to your domain. This means that if your web address is www.eksempel.no, you own the rights to the e-mail address post@eksempel.no.

If you already have email accounts for you and your employees, you can continue to use them in the same way as before. In that case, you'll keep the email agreement you have with your current provider, or you can move them over to us.

Processes and deadlines:

1. Timeline for ordering process

Our website ordering process - from placing your order to launching your website - is described below. To let you know exactly what to expect, we've included both our and your deadlines.

2. Provide information about the website

As part of the start-up phase, one of our consultants will contact you to arrange a time for a call. Alternatively, we will send you an SMS and email to inform you that we would like to get in touch with you regarding your new website. You can make an appointment by calling +47 63 00 19 66.

In order for the new website to reflect your business, we would appreciate a brief description of what you do and what products and services you offer. Please send this information to post@techspace.no. Submitting your material as early as possible is the best way to get started quickly.

The standard delivery time for our packaged solutions is one month, provided we receive all necessary information.

If we do not receive information within 10 days, we will prepare a design proposal based on available information and what we know about the project. At the start of the project, invoices for operation and establishment will be sent out.

3. Notification of website link

You will receive suggestions for search engine optimized text that can help you get more inquiries. As soon as we have received your instructions and information, our designers will create a website that matches your wishes. When the design proposal is ready, you will receive an email with a link to the website.

Make sure that both text and design are reviewed.

4. Launch of your website

Once you've approved the design of your website, it will be online within three working days. Usually it's even faster. In order for us to get the website launched as quickly as possible, it's important that we receive information about the domain as early as possible.

Congratulations, your company now has a new website!